Email is a powerful, time-saving tool in today’s business world, but it can also be an unsuspected trap for people who may be unwittingly driving customers away through improper email etiquette. Email has been shown to provide the potential of retaining clients up to three times longer than other online methods of communication, but only when it is used correctly. It is an expression of trust if someone shares their email address with you. However, if you abuse that trust you may as well have thrown their email address–and more importantly their business–in the trash!

So, when you’re collecting information, what are you really after? This is the secret, and it’s both easy and important to get these e-mail addresses from your customers. You’ll likely agree that you’re more likely to score an e-mail address than quickly sell an expensive item to someone. If you’re handed vital contact information from a customer, they are allowing you make contact with them, and for free.

Tips To Have Success With E-Mail:

1. Use personal cues in your correspondences. You can be uninviting to your potential customers if you address them impersonally. A majority of marketers don’t do this properly, and this is a vital failure in customer service. Address them in a persona-to-person manner. Treat them like an individual person. Do not treat them like they’re just one person in a much larger crowd.

2. Make sure your name appears in the “From” line of your email. People respond much more favorably to an actual person sending an email, so they are more likely to take the time to read it. Since you’ve already learned to keep the content of your email personal in approach, it follows that a personal approach should be the first thing they see when they receive the email in their inbox. Keep your email from looking like spam. Use words and phrases in your subject line that let them know your email is not spam. This will dramatically increase the odds of their reading it.

3. Make your Subject Line Provocative. Context is big because subject lines need to hook the interest of the reader without sounding like spam. But heres the key ” If someone clicked on your ad, they already are telling you what theyre interested in. So reference that in your Subject Line. Dont just say RE: Your Contact To US. How can we help? Client Services responding to your interest is much more personal. It doesnt seem too sophisticated, but doesnt scream Spam either.

These need to be customized to what youre selling, and not in a cookie-cutter format. But with a little work, constant tweaking, and a commitment to personal touch, you will gain more long-term customers.

Pringo is an expert in enterprise portal software and is an corporate social networking .Feel free to contact us with any questions regarding your social internet marketing!