Hating the Digitized World

Posted on June 6, 2008 @ 2:37 pm

I am so sick of this new “technological” world that we live in. The one thing that makes me angry, more than anything else, is the fact that you can never talk to a human anymore when you call a toll free number. It is always a machine that gives you options.

There is, of course, not an option for the information that you are looking for and you end up on the phone for twenty minutes and get absolutely no where. By the time you ever get to talk to someone, you are so angry over the digitized message that you forget what you called about in the first place.

My suggestion is that if you are going to have a toll free service for your products, you should at least make it easy for consumers to navigate. Otherwise, you end up with customers like me, and trust me, you don’t want that.







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